Start a conversation

My conversations

If you have not received a response within a few days, make sure that you entered your email address correctly. 

Also, all conversations are saved in your personal account on this Help Center. To do this, you must log in to your account.

Then in your account select the item "My conversations".

You will see all open and closed conversations.

Selecting the required open conversation, you will see the conversation ID and status. Here you can write the answer, attach the necessary files and fill in the empty fields to clarify the details.

Conversation statuses

Status Designation
Making changes to the conversation (+/-)
The conversation was created recently and waiting for the first response from the support manager
Open Waiting for the next response from the support manager
Pending Waiting for user response
Waiting for update The problem will be resolved in one of next updates of the game
To developer Waiting for a response from the developer
Completed Problem solved or replying from user time exceeded 72 hours
Closed The conversation is fully completed
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