In-App Purchases & Billing

More about payment issues

• I made a purchase but I don't need it anymore. Can I get a refund?

  Purchases in Apple App Store: If no more than 10 days have passed since the purchase, you can request a refund here reportaproblem.apple.com. According to Apple’s policy, only they decide to make a re...

• I didn’t receive my purchase. What should I do?

  If you made an in-app purchase but a game didn't unlock or you didn't receive in-game resources, check the confirmation of this purchase from your app store (Apple App Store / Google Play Market / Ama...

• Who processes in-app purchases?

  Our company doesn't process payments and doesn't have access of your credit card data. All transactions with payments are completed through Apple App Store, Google Play Market or Amazon. You will rece...

• I made accidental in-app purchase. Can I get a refund?

  Note! If no more than 48 hours have passed since the date of the accidental purchase, you can request a refund. You can cancel a purchase from Apple App Store here reportaproblem.apple.com. You can ca...

• I bought game by Realore. How can I restore my purchase in QUMARON?

  Purchases in Apple App Store: If you bought a game by Realore before May 2018, you can unlock all levels in the latest version of this game for free. Fill out this form https://qumaron.kayako.com/en-u...